Sales Coordinator

Department: New Door and Part Sales

Reports To: Sales Director

Overview

As a key member of our internal sales team, the Sales Coordinator will play a central role in
supporting our customers and strengthening long-term relationships. This position is ideal for
someone who thrives on communication, enjoys problem-solving, and is committed to
delivering exceptional service to both new and existing customers. A pro-active approach to
generating new business, customer engagement and internal collaboration is essential.

Key Responsibilities:

• Act as a first point of contact for customer enquiries, providing accurate product
information and professional guidance.

• Build, manage, and develop strong relationships with assigned customer accounts
through regular proactive communication, ensuring high levels of customer satisfaction
while identifying opportunities to grow each account.

• Process quotations, sales orders, and follow-ups in a timely and efficient manner.

• Actively chase and follow up quotations to customers, ensuring responses are obtained
and progressed in a timely and professional manner.

• Pro-actively engage with customers to understand their needs and recommend suitable
solutions aligned with our product offering.

• Collaborate with production, operations, and technical teams to ensure smooth order
progression and prompt delivery.

• Assist with the development and implementation of social media content and
campaigns to support brand visibility and customer engagement.

• Support the Sales Director with updates, customer feedback, and administrative tasks.

• Maintain up-to-date knowledge of our industrial door and shutter product range.

• Contribute to continuous improvement initiatives within the sales department.
Skills and Attributes:

• Exceptional communication skills, both verbal and written, with the ability to engage
confidently with customers.

• Strong customer-focused mindset and a genuine commitment to delivering a highquality service experience.

• Highly pro-active with the ability to anticipate customer needs and act on opportunities
without prompting.

• Ability to build and maintain long-term customer relationships.

• Excellent organisational skills and attention to detail.

• Ability to work in a fast-paced environment while managing multiple tasks.

• Problem-solving mindset with the ability to stay calm under pressure.

• Proficient in CRM systems and general IT software.

Experience and Qualifications:

• Previous experience in internal sales, customer service, or a similar role (ideally within
manufacturing or construction industries).

• Knowledge of industrial doors, shutters, or related products is an advantage, but
training will be provided.

What We Offer:

• Competitive salary and performance-related incentives.

• A supportive, collaborative working environment.

• Opportunities for professional development and industry-specific training.

• The chance to be part of an established, growing manufacturer with a strong reputation
in the industry.

• Private health care

• Off road parking